01 The principle
Different parts of our business carry different cancellation and refund norms — for fair reasons. Stock furniture sits in our warehouse and can be returned without too much friction. A made-to-order or custom piece is built specifically for you, with materials procured against your order. A construction or design project mobilises a team and consumes design time the moment you sign off. This policy is structured so you know exactly where your order or project sits.
If anything is unclear, write to orders@flamingolifestyles.in or projects@flamingolifestyles.in and we will walk you through it.
02 Stock pieces — signature collection
Items marked "In stock" on the product page can be cancelled or returned as follows.
a. Cancellation before despatch
You can cancel a stock order any time before it is despatched. Email orders@flamingolifestyles.in with your order number. We refund the full amount paid (less any non-refundable third-party processing fees) to the original payment instrument.
b. Returns within 7 days of delivery
We accept returns of stock pieces within 7 days of delivery if all the following are true:
- The piece is unused, with all tags, labels and protective wrap intact.
- Original packaging is available and reusable.
- The piece has not been personalised, monogrammed, modified or installed.
- You can share photographs of the piece before despatch back to us.
- The return reason is genuine — change of mind, didn't fit the room, didn't match the rest, etc.
Pickup is arranged by us. For change-of-mind returns, the original delivery, packing and reverse-logistics costs are deducted from the refund. For damaged-on-arrival cases, return is fully at our cost.
c. Items not eligible for change-of-mind returns
- Sale and clearance pieces (where stated on the listing).
- Mattresses, pillows, cushions and any item with hygiene or fabric considerations once unpacked.
- Custom-fabric upholstered pieces — even if the rest of the piece is stock.
- Marble or stone tops cut to bespoke sizes.
- Pieces installed at site (e.g. wall-mounted, fixed bedheads).
03 Made-to-order & custom pieces
The vast majority of our signature collection — and all custom commissions — are made to order. The maker begins production after your order is confirmed and materials are procured.
a. 24-hour cancellation window
You may cancel a made-to-order piece at no charge within 24 hours of placing the order. After 24 hours, materials are typically procured and we cannot accept cancellations.
b. Variations are not defects
Solid wood, veneer, leather, fabric, brass and marble are natural materials with inherent variation. Differences in grain, colour temperature, fabric weave and metal patina are not defects and do not qualify for a refund. We share clear material samples and finish references during the design call so the final piece matches expectations.
c. Customisations
Where you have specified non-standard dimensions, fabric, finish, hardware, monogramming, or any bespoke alteration — including made-to-measure dimensions for a specific room — the piece is non-cancellable and non-returnable once production has started.
d. Manufacturing defects
If a made-to-order or custom piece arrives with a clear manufacturing defect, photograph it on delivery and email us within 7 days. Our team will inspect and either repair, replace or refund — at our reasonable discretion. We aim to resolve such cases within 30 working days from receipt of the report.
04 Damaged on arrival
If your piece arrives damaged in transit:
- Photograph the outer packaging before opening.
- Photograph the damage immediately after unpacking.
- Note the damage on the delivery note and ask the delivery agent to acknowledge it.
- Email orders@flamingolifestyles.in within 48 hours with the photos and your order number.
We will arrange a replacement piece or a full refund — your choice — at our cost. Damage reported beyond 48 hours is harder to attribute to transit and may be addressed under our warranty rather than the damaged-on-arrival policy.
05 Design and consultation services
a. The estimate
The estimate generated from /estimate or shared in writing after a discovery call is free. It is not binding on either party until both parties sign a work order.
b. Discovery deposit
A discovery deposit secures studio capacity and pays for the discovery workshop, sitemap, and design moodboard. It is fully refundable within 7 days of payment if you decide not to proceed, less any work already delivered (e.g. if the workshop has been held) and any third-party fees we have already paid on your behalf (e.g. site survey).
c. Design retainer
Once you sign off on the discovery output and pay the design retainer, the retainer is non-refundable because the design team is dedicated to your project from that point. If you choose to pause or terminate, the retainer is forfeited and we issue you the design deliverables produced up to the date of termination.
06 Construction & turnkey projects
Construction projects are governed by the specific work order signed for that project. The general principles below apply unless the work order says otherwise.
a. Pre-mobilisation
If you cancel before site mobilisation, we refund the advance paid less:
- Cost of design work delivered (drawings, plans, BoQ, site surveys).
- Fees paid to third parties on your behalf (architects, statutory bodies, vendors).
- A 10% administrative charge on the project value.
b. After mobilisation
After mobilisation, refunds are calculated as:
(amount paid) − (work completed at the agreed schedule of rates) − (materials procured and not redeployable) − (10% administrative charge) − (demobilisation costs).
c. Pause and resume
You may pause an active project once for up to 60 days at no cost. Beyond 60 days, idling charges apply at the rate stated in the work order. Pause requests must be in writing and acknowledged by the project manager.
d. Termination for our breach
If we materially breach the work order and fail to cure within 30 days of written notice, you may terminate without the 10% administrative charge and recover any amounts paid for work not delivered.
07 Furnishing & styling services
A furnishing or styling scope (e.g. styling a 3-BHK using pieces from the signature collection plus our partner sourcing) is treated as a service for refund purposes:
- 7-day cooling-off from the date of the work order, less any retainer earned and reimbursable expenses.
- After cooling-off, deposits are non-refundable; balance amounts are pro-rated against work delivered.
- Any furniture purchased on your behalf is governed by the rules for stock or made-to-order pieces (see Sections 02 and 03).
08 Annual Maintenance Contracts (AMC)
AMCs are non-refundable once activated, but unused months can be transferred to another property under the same client (subject to a small re-allocation charge). On renewal, you can cancel auto-renew at any time before the renewal date with no penalty.
09 How to request a refund
- Email orders@flamingolifestyles.in for products, or projects@flamingolifestyles.in for services.
- Include your order or project reference, registered mobile number and a clear reason.
- Attach photographs where the request relates to damage or a manufacturing defect.
- We acknowledge within 1 working day and make a determination within 5.
- For approved refunds, you receive a confirmation email with the expected timeline.
10 How refunds are paid
- Refunds are credited to the original payment instrument wherever possible.
- For card and UPI payments via Razorpay, this typically takes 7 to 14 working days from approval to reflect in your statement. The exact timeline depends on your card issuer or UPI handle.
- For cheque or NEFT payments, refunds are made by NEFT to the bank account you nominate.
- For cash payments (rare and used only for small in-studio purchases), refunds are also processed by NEFT.
- GST charged on the original invoice is reversed on the credit note we issue.
- Where the order included installation, transport or other reimbursable costs that have already been incurred, those amounts are non-refundable.
11 Chargebacks
Please always raise concerns with us first — we resolve almost everything within a week. Initiating a chargeback through your card issuer before contacting us slows resolution down significantly. If a chargeback is raised in bad faith for an order or service that was correctly delivered, we may pursue recovery and pass on associated processing fees.
12 Updates
We may revise this policy from time to time. The "Effective" date at the top tells you when the current version took effect. Material changes will be notified by email and via a banner on the site.